Nondiscrimination and Accessibility Notice

CareND Provider Group complies with applicable federal, state, and local civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, religion, or sex (including pregnancy, sexual orientation, and gender identity). CareND Provider Group does not exclude people or treat them differently because of race, color, national origin, age, disability, religion, or sex (including pregnancy, sexual orientation, and gender identity).

CareND Provider Group:

• Provides services to people with disabilities to communicate effectively with us, such as:
  • Accommodation of eye gaze communication devices, and assistance with obtaining such devices
  • Audio-only conferencing for those with visual impairments.
  • Accommodations for time required for those who have additional or special needs.
• Provides free language services to people whose primary language is not English, such as:
  • Real-time translation services
  • Clinical care in patient’s preferred language, as possible

If you need these services, contact your care coordinator or the Civil Rights Coordinator (accessibility@synapticure.com).

If you believe that CareND Provider Group has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, religion, or sex (including pregnancy, sexual orientation, and gender identity), you can file a grievance with:

Civil Rights Coordinator
‍ SynaptiCure, Inc.
2045 W Grand Ave Ste B #89496
Chicago, IL 60612
‍ accessibility@synapticure.com

You can file a grievance by mail or email. If you need help filing a grievance, the Civil Rights Coordinator is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at https://www.hhs.gov/ocr/office/file/index.html.